Your Questions... answered!

During our free discovery call, we'll discuss your business goals, technical comfort level, and budget to recommend the perfect package for your needs. We believe in matching our solutions to where you are in your journey.

Absolutely! We specialise in making technology accessible and tailoring solutions to match your capabilities. Our training is personalised to your comfort level, and we provide ongoing support to ensure you're confident managing your digital presence.

The timeline varies depending on your package and requirements. Generally, our 'Full Foundation' package takes 8-10 weeks, while specific services like website design or brand development typically take 4-6 weeks.

We work with both! Whether you're just starting out or looking to refresh an established business, our services can be tailored to your specific stage and needs.

Yes! We design websites with user-friendly content management systems and provide training so you can confidently make updates yourself.

Yes, we can manage all technical aspects including domain registration, hosting setup, and email configuration.

Absolutely. We implement SEO best practices in all our website builds and can provide ongoing optimisation strategies.

We build websites using our own 'Pebble Co' web tool specifically created for a user-friendly interface with a range of possibilities and plug-ins, which offers superior flexibility and ease of management. We can also work with other services if you have specific requirements. The best platform for your needs and budget will be discussed during our first meeting or during the onboarding process to ensure it perfectly matches your technical comfort level and business goals.

Our brand development includes visual identity (logo, colours, typography), brand voice, messaging strategy, and guidelines for consistent application.

We conduct market research and competitor analysis to position your brand uniquely while ensuring it authentically represents your business values and vision.

Yes, you receive all final brand assets in various formats suitable for print and digital use, along with guidelines for their application.

Most of our packages include two comprehensive revision rounds. Additional revisions are available at our hourly rate.

Yes, we can create content strategies, templates, and full content calendars for your social media presence.

Posting frequency depends on your chosen package and platform strategy, typically ranging from 3-5 posts per week.

Yes, we offer copywriting services for blogs, newsletters, and other marketing materials as part of our content packages.

We recommend platforms based on your target audience, industry, and content capabilities. Not every business needs to be on every platform; we'll help you select the ones that will bring the best return for your efforts.

We offer support for website maintenance, software integrations, digital tool setup, and general technical troubleshooting. But we also provide a 'tech-translation' service for clients who really should be using a tool but just need to understand how it works, broken down into manageable stages and processes for them to digest when they are able.

Support response times vary by package level, but generally, we aim to respond within the same working day, but generally within 24 hours for all clients.

Yes, we specialise in creating efficient workflows by integrating various business tools and automating processes where possible.

Clients with our Rock in Your Pocket membership have access to priority support for urgent issues.

We offer various support options through our monthly subscription, including technical assistance, strategy calls, and access to our resource library.

Yes! Our packages are designed to grow with you. You can easily upgrade or add services as your business evolves and your needs change.

Yes, training is a key part of our service. We provide personalised training sessions, video tutorials, and documentation to ensure you're comfortable managing your business tools.

Most of our packages have either a one-time fee or a minimum 3-month commitment for ongoing services. This allows enough time to implement strategies and see results.

Yes, we offer flexible payment plans to make our services accessible. We also provide special rates for startups, female entrepreneurs, young founders, and career changers.

Our monthly subscriptions include regular check-ins, technical support, access to our resources, email support, and more depending on your chosen tier.

No hidden fees. We're transparent about our pricing and will always discuss any potential additional costs upfront. Our quotes include all necessary services for your chosen package. Any third-party costs, such as domain registration, hosting fees, or software subscriptions, are clearly outlined as part of our initial onboarding and project proposal. We believe in complete transparency so you can make informed decisions about your investment.

We accept bank transfers and major credit cards. For payment plans, we set up automated monthly payments.

Your satisfaction is our priority. We include revision rounds in our packages and maintain open communication throughout the process to ensure we're meeting your expectations.

While we handle the technical aspects, your input is crucial for brand development and strategic decisions. We'll need your engagement for key approvals and feedback, but we structure this to work with your schedule.

Yes, we can work with your existing tools or recommend alternatives if needed. Our goal is to create an efficient, integrated system that works for you.

We primarily work virtually for efficiency, but for clients in the Cotswolds, South West, and Greater London area, we can arrange in-person meetings for key project milestones if desired. We've also been known to hop on a plane for in-person training with global clients if needed. Our virtual support is comprehensive and personal, but we understand that sometimes there's no substitute for sitting down together, as long as the coffee is good!