Privacy Policy

Introduction

Welcome to Pebble Co. We're committed to protecting your privacy whilst providing personalised, accessible support for your business journey. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.pebbleco.uk) or use our services.

At Pebble Co, we believe in transparency. We've created this policy in clear, straightforward language to help you understand exactly what information we collect and how we use it to support your business growth.

Who We Are

Business Name: Pebble Company (Pebble Co)
Company Number: Trading as Novissimo Ltd - 14594273
Registered Address: 34 South Molton Street, Mayfair, W1K 5RG

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

  • Fill in forms on our website
  • Create an account
  • Subscribe to our newsletter
  • Purchase our services
  • Contact us via email or social media
  • Participate in surveys or promotions


This information may include:

  • Name and contact details
  • Business information
  • Payment information
  • Communication preferences
  • Service preferences and requirements

Information We Collect Automatically

When you visit our website, we may automatically collect:

  • Technical information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent on site)
  • Location data
  • Referral source

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

Website Usage

When you browse our website (www.pebbleco.uk):

  • We use analytics tools to understand how visitors use our site
  • We store cookies on your device to improve your browsing experience and site functionality
  • We may use heat mapping tools to improve our site's user experience
  • Third-party features (such as social media sharing buttons) may collect data according to their own policies


Mailing List Information

When you join our mailing list to receive our "Skimming Stones" newsletter or other communications:

  • We collect your email address and name
  • We may track email opens, clicks, and other engagement metrics
  • Your information is stored securely with our email service provider
  • We only send marketing communications with your consent
  • Each email includes an unsubscribe option you can use at any time

Social Media Engagement

When you interact with us on social media platforms:

  • The platforms may share certain profile information with us
  • We can view publicly available information on your profile
  • We may collect data on engagement (likes, comments, shares)
  • Direct messages sent to us on these platforms are stored according to the platform's policies
  • Social media widgets on our website may collect information about your interactions


How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process payments and manage your account
  • Communicate with you about our services
  • Send you relevant marketing communications (where you've agreed to this)
  • Analyse and improve our website performance
  • Personalise your experience on our website and social media
  • Deliver relevant content through our "Skimming Stones" newsletter
  • Respond to your enquiries and support requests
  • Build our community and improve engagement
  • Comply with legal obligations

We'll only use your information for the purposes we've collected it for, unless we reasonably consider we need to use it for another reason compatible with the original purpose.

Legal Basis for Processing


We process your personal information on the following legal bases:

  • To perform our contract with you
  • For our legitimate interests (to provide, improve and promote our services)
  • To comply with legal obligations
  • With your consent (for example, for marketing communications)


You can withdraw your consent at any time by contacting us or using the unsubscribe option in our communications.


How We Share Your Information

We may share your information with:

  • Service providers who help deliver our services (e.g., payment processors, email services)
  • Email marketing platforms to deliver our "Skimming Stones" newsletter
  • Website analytics providers to improve our online experience
  • Social media platforms where you interact with our content
  • Professional advisers (e.g., lawyers, accountants, insurers)
  • Regulatory authorities, when required by law


We require all third parties to respect the security of your data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Security

We've implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.

We limit access to your personal data to employees and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to confidentiality obligations.

Data Retention

We'll only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

Your Rights

Under data protection law, you have rights including:

  • Access - You can request a copy of the information we hold about you
  • Rectification - You can ask us to correct inaccurate information
  • Erasure - You can ask us to delete your information in certain circumstances
  • Restriction - You can ask us to restrict the processing of your information
  • Data portability - You can ask for a copy of your information in a machine-readable format
  • Objection - You can object to our processing of your information

To exercise any of these rights, please contact us using the details below. We may need to request specific information from you to help us confirm your identity.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new privacy policy on our website and, where appropriate, sending you a notification.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: help@pebbleco.uk
Phone: 020 8408 1000
Post: c/o Novissimo Ltd, 34 South Molton Street, Mayfair, W1K 5RG

Your Right to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.


By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: 29th April 2025